How are we doing? Your feedback is used to help us continuously improve our service delivery. Whether it is through an on-line survey or by asking question of a particular office on our sector web sites, we would like to hear from you.

• When you called your NET Office, were the staff courteous?
   
• Did NET staff provide you with sufficient information about the process and time frame for responding to your issues?
   
• If staff explained that your issue had to be handled by another City department or outside agency, were you provided with the right information?
   
• Did you receive feedback from your NET Office, either by phone or by letter, of the status of your issue?
   
• Do you feel the information in this website is useful?
  If not, what suggestions can you make?
   
• Please provide us with any other thoughts you have on NET
  or NET services

Send us an e-mail at wehbv@cityofrochester.gov to let us know how we're doing!

To submit a complaint regarding a specific property online, please click here.

http://www.cityofrochester.gov/Mayor/NET/NET_Complaint_Form.cfm